Data

Information about the quality of processing customer calls by the call centers of the Distribution System Operators (DSO, annual data). Key indicators: number of incoming calls, share of lost calls, level of service within 30 seconds, time in the call queue, and the number of calls handled by one operator (per shift).

Information about the quality of customer call processing by the call centers of electricity suppliers (annual data). Key indicators: number of incoming calls, share of lost calls, level of service within 30 seconds, time in the call queue and number of calls handled by one operator (per shift).

Information on the number of appeals by consumers to call centres of electricity suppliers according to the subject of the appeals.

Data for 2022 contain indicators for January-June.

Information on the number of consumer appeals to the Distribution System Operators (DSO) call centres by appeal topics.

Data for 2022 contain indicators for January-June.

Information on the quality of services provided to consumers by electricity suppliers. Key indicators: the total number of services and the number of requests with the exceeded execution time.

Indicators of commercial quality of the provision of heat supply services for each licensee from the supply and transportation of heat energy by trunk and local (distribution) heat networks are given. The data for 2019 cover the II-IV quarter.

Information on the quality of services provided to consumers by electricity suppliers by type of service. Key indicators are: general information on the service, number of services provided, service life and percentage of services exceeded.

Information on the quality of services provided to consumers by Distribution System Operators (DSO) by type of service. Key indicators are: general information on the service, number of services provided, service life and percentage of services exceeded.

Indicators of commercial quality of heat supply services provided by licensees for heat supply and transportation by central and local (distribution) heat networks in terms of the types of services provided are presented. The 2019 indicators cover data for Q2 - Q4.

Information on the quality of services provided to consumers by distribution system operators (DSOs). Key indicators: the total number of services and the number of requests with the exceeded execution time.