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Resources Quality indicators of services provided by DSOs by service types

Quality indicators of services provided by DSOs by service types

Temporary not updated since 24.02.22

Information on the quality of services provided to consumers by Distribution System Operators (DSO) by type of service. Key indicators are: general information on the service, number of services provided, service life and percentage of services exceeded.

Update date Oct. 1, 2021, 10:51 a.m. Annually
Coverage period 01.01.2019 - 31.12.2020
Organizations
NEURC
Sources
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2020_12_31_uk_pokaznyky_yakosti_osr_typy_posluh.csv
Name: 2020_12_31_uk_pokaznyky_yakosti_osr_typy_posluh.csv
Format: UK CSV
Size: 16.23 KB
Count of rows: 49
Date updated: Oct. 1, 2021, 10:50 a.m.
2020_12_31_uk_pokaznyky_yakosti_osr_typy_posluh.xlsx
Name: 2020_12_31_uk_pokaznyky_yakosti_osr_typy_posluh.xlsx
Format: UK XLSX
Size: 9.69 KB
Count of rows: 49
Date updated: Oct. 1, 2021, 10:50 a.m.
2020_12_31_en_pokaznyky_yakosti_osr_typy_posluh.csv
Name: 2020_12_31_en_pokaznyky_yakosti_osr_typy_posluh.csv
Format: EN CSV
Size: 10.45 KB
Count of rows: 49
Date updated: Oct. 1, 2021, 10:51 a.m.
2020_12_31_en_pokaznyky_yakosti_osr_typy_posluh.xlsx
Name: 2020_12_31_en_pokaznyky_yakosti_osr_typy_posluh.xlsx
Format: EN XLSX
Size: 8.47 KB
Count of rows: 49
Date updated: Oct. 1, 2021, 10:51 a.m.
Name Format Size Count of rows Date updated
2020_12_31_uk_pokaznyky_yakosti_osr_typy_posluh.csv UK CSV 16.23 KB 49 Oct. 1, 2021, 10:50 a.m. Download
2020_12_31_uk_pokaznyky_yakosti_osr_typy_posluh.xlsx UK XLSX 9.69 KB 49 Oct. 1, 2021, 10:50 a.m. Download
2020_12_31_en_pokaznyky_yakosti_osr_typy_posluh.csv EN CSV 10.45 KB 49 Oct. 1, 2021, 10:51 a.m. Download
2020_12_31_en_pokaznyky_yakosti_osr_typy_posluh.xlsx EN XLSX 8.47 KB 49 Oct. 1, 2021, 10:51 a.m. Download
Field Name Description
date_start Date start

-
date_end Date end

-
year Year

-
service_type Service type

Information about the type of service:
• connection to the electrical network;
• issuance of an agreement, passport of an object;
• restoration of power supply;
• meter checking;
• consideration of consumer appeals / complaints / claims.
service_subtype Service subtype

Detailed information on activities within each type of service, such as for "connection to the electrical network", is:
• issuance of joining technical conditions;
• supply of operating voltage;
• connection of the installations to the electrical network.
service_subtype_detailed Service subtype detailed

Detailed information on activities within each service subtype such as for "issuance of joining technical conditions", is:
• standard connection;
• non-standard connection without the need to agree on technical conditions;
• Non-standard connection with the need to agree on technical conditions.
number_total Total number of appeals

units
service_provision_term Term of the service provision

Measured in units corresponding to the service considered
service_provision_average_term Average term of the service provision

Measured in units corresponding to the service considered
mesurement Measurement unit of the service provision term

day / workday
number_exceed_perc Share of services with exceeded time limits

%
Field
Name
date_start
Date start
Description

-

Field
Name
date_end
Date end
Description

-

Field
Name
year
Year
Description

-

Field
Name
service_type
Service type
Description

Information about the type of service:
• connection to the electrical network;
• issuance of an agreement, passport of an object;
• restoration of power supply;
• meter checking;
• consideration of consumer appeals / complaints / claims.

Field
Name
service_subtype
Service subtype
Description

Detailed information on activities within each type of service, such as for "connection to the electrical network", is:
• issuance of joining technical conditions;
• supply of operating voltage;
• connection of the installations to the electrical network.

Field
Name
service_subtype_detailed
Service subtype detailed
Description

Detailed information on activities within each service subtype such as for "issuance of joining technical conditions", is:
• standard connection;
• non-standard connection without the need to agree on technical conditions;
• Non-standard connection with the need to agree on technical conditions.

Field
Name
number_total
Total number of appeals
Description

units

Field
Name
service_provision_term
Term of the service provision
Description

Measured in units corresponding to the service considered

Field
Name
service_provision_average_term
Average term of the service provision
Description

Measured in units corresponding to the service considered

Field
Name
mesurement
Measurement unit of the service provision term
Description

day / workday

Field
Name
number_exceed_perc
Share of services with exceeded time limits
Description

%