Login
Resources Number of appeals received by call centers operators of DSOs

Number of appeals received by call centers operators of DSOs

Information on the number of consumer appeals to the Distribution System Operators (DSO) call centres by appeal topics.

Data for 2022 contain indicators for January-June.

Update date Oct. 29, 2022, 2:42 p.m. Annually
Coverage period 01.01.2015 - 30.06.2022
Organizations
NEURC
Sources
More Show
Download
Download description
2022_06_30_uk_kilkist_zvernen_kol_tsentr_osr.csv
Name: 2022_06_30_uk_kilkist_zvernen_kol_tsentr_osr.csv
Format: UK CSV
Size: 32.55 KB
Count of rows: 264
Date updated: Oct. 29, 2022, 2:42 p.m.
2022_06_30_uk_kilkist_zvernen_kol_tsentr_osr.xlsx
Name: 2022_06_30_uk_kilkist_zvernen_kol_tsentr_osr.xlsx
Format: UK XLSX
Size: 16.21 KB
Count of rows: 264
Date updated: Oct. 29, 2022, 2:42 p.m.
2022_06_30_en_kilkist_zvernen_kol_tsentr_osr.csv
Name: 2022_06_30_en_kilkist_zvernen_kol_tsentr_osr.csv
Format: EN CSV
Size: 23.59 KB
Count of rows: 264
Date updated: Oct. 29, 2022, 2:42 p.m.
2022_06_30_en_kilkist_zvernen_kol_tsentr_osr.xlsx
Name: 2022_06_30_en_kilkist_zvernen_kol_tsentr_osr.xlsx
Format: EN XLSX
Size: 15.01 KB
Count of rows: 264
Date updated: Oct. 29, 2022, 2:42 p.m.
Name Format Size Count of rows Date updated
2022_06_30_uk_kilkist_zvernen_kol_tsentr_osr.csv UK CSV 32.55 KB 264 Oct. 29, 2022, 2:42 p.m. Download
2022_06_30_uk_kilkist_zvernen_kol_tsentr_osr.xlsx UK XLSX 16.21 KB 264 Oct. 29, 2022, 2:42 p.m. Download
2022_06_30_en_kilkist_zvernen_kol_tsentr_osr.csv EN CSV 23.59 KB 264 Oct. 29, 2022, 2:42 p.m. Download
2022_06_30_en_kilkist_zvernen_kol_tsentr_osr.xlsx EN XLSX 15.01 KB 264 Oct. 29, 2022, 2:42 p.m. Download
Field Name Description
date_start Date start

-
date_end Date end

-
year Year

-
appeal_topic Appeals topic

Information about the topic of appeal, in particular:
• network connection;
• recording;
• quality of the electric power supply;
• agreement of distribution services providing;
• services fulfillment, etc.
appeal_subtopic Appeals subtopic

Detailed information on the reason for appeals within each topic, such as the "network connection", is:
• connection charge;
• disregarding the connection deadline;
• procedure for technical requirements providing;
• temporary connection, etc.
number Number of appeals received by the agents of the call centers

units
number_perc Share of appeals from the total number, %

%
Field
Name
date_start
Date start
Description

-

Field
Name
date_end
Date end
Description

-

Field
Name
year
Year
Description

-

Field
Name
appeal_topic
Appeals topic
Description

Information about the topic of appeal, in particular:
• network connection;
• recording;
• quality of the electric power supply;
• agreement of distribution services providing;
• services fulfillment, etc.

Field
Name
appeal_subtopic
Appeals subtopic
Description

Detailed information on the reason for appeals within each topic, such as the "network connection", is:
• connection charge;
• disregarding the connection deadline;
• procedure for technical requirements providing;
• temporary connection, etc.

Field
Name
number
Number of appeals received by the agents of the call centers
Description

units

Field
Name
number_perc
Share of appeals from the total number, %
Description

%