Information on the number and installed capacity of the facilities that produce thermal energy from biomass under license by the regions of Ukraine. The indicators were obtained according to the regional state administrations.

The file shows the dynamics of the share of households, which lack the funds to maintain a sufficiently warm temperature in their housing during the heating season, as well as for payment for housing bills and necessary services for its maintenance or payment of gas for cooking, generally in Ukraine.

These indicators were obtained by the State Statistics Service on the basis of data of self-evaluation by households of availability of certain goods and services, which is carried out once for 2 years.

The data are provided without temporarily occupied territories of AR Crimea, Sevastopol and part of the temporarily occupied territories in Donetsk and Luhansk regions.

Information on compensations provided to electricity consumers for nonobservance of guaranteed quality standards of service provision, particularly for power interruptions over 24 hours and unsatisfactory quality of electricity. Data is presented in electricity distribution licensees, specifying the amount of compensation provided and the number of consumers.

Data for 2021 are not published by the data controller.

Data for 2022 contain indicators for January-June.

Information about the quality of customer call processing by the call centers of electricity suppliers. Key indicators: number of incoming calls, share of lost calls, level of service within 30 seconds, time in the call queue and number of calls handled by one operator (per shift).

Data for 2021 are not published by the data controller.

Data for 2022 contain indicators for January-June.

Information about the quality of processing customer calls by the call centers of the Distribution System Operators (DSO). Key indicators: number of incoming calls, share of lost calls, level of service within 30 seconds, time in the call queue, and the number of calls handled by one operator (per shift).

Data for 2021 are not published by the data controller.

Data for 2022 contain indicators for January-June and do not contain information on some companies.

Information on the number of appeals by consumers to call centres of electricity suppliers according to the subject of the appeals.

Data for 2022 contain indicators for January-June.

Information on the number of consumer appeals to the Distribution System Operators (DSO) call centres by appeal topics.

Data for 2022 contain indicators for January-June.

Information on the quality of services provided to consumers by electricity suppliers. Key indicators: the total number of services and the number of requests with the exceeded execution time.

Information on the consumption of primary energy – such that it has not been subjected to any human engineered conversion process. The data are presented in terms of countries and parts of the world. The share of consumed energy from the total consumption for each country is also mentioned.

Information on unscheduled and / or emergency outages of power units with an installed capacity exceeding 100 MW from power grids and corresponding capacity limitations of power units.

Information on the transfer capacity of cross-border electrical networks for each settlement period. In hourly detail, given the information on the net and available transfer capacity of the cross-border networks, as well as the capacity allocated by the outcome of the auctions, with an indication of the direction of distribution.

Information on the amount of accepted upward and downward balancing electricity and additional services provided such as: Frequency Containment Reserve, Frequency Restoration Reserve and Restoration Reserve by trade zone.

Information on trade zones within which Distribution System Operators (DSO) carry out distribution of electricity, territory of operation and DSO type (core / non-core).

Information regarding the average value of imported natural gas in USD and UAH.

Due to changes to the Tax Code, the approach to calculation of rent for the use of subsoil for natural gas production has been changed. The corrected approach does not include the use of the average customs value of imported natural gas, and therefore the Ministry of Economy has stopped publication of the indicators. Instead, the actual selling prices of natural gas are used to calculate the rent. These indicators can be found at the link.

Information on the level of equipment of household housing with heating and gas supply systems, heating and cooking appliances, which are powered by electricity, gas or solid fuel by the regions of Ukraine.

Information on the quality standards for the provision of electricity distribution services to consumers by Distribution System Operators (DSO) and the amount of compensation to consumers for non-compliance. The corresponding quality standards for electricity supply came into force in 2018 in accordance with NEURC Resolution №375 of 12.06.2018 and were revised in 2021 in accordance with NEURC Resolution №1354 of 18.08.2021.