Number of appeals received by call centers operators of electricity suppliers
Information on the number of appeals by consumers to call centres of electricity suppliers according to the subject of the appeals.
Data for 2022 contain indicators for January-June.
| Field | Name | Description |
|---|---|---|
| date_start | Date start |
- |
| date_end | Date end |
- |
| year | Year |
- |
| appeal_topic | Appeals topic |
Information about the topic of appeal, in particular: |
| appeal_subtopic | Appeals subtopic |
Detailed information on the reason for appeals within each topic, such as the "agreement of distribution services providing", is: |
| number | Number of appeals received by the agents of the call centers |
units |
| number_perc | Share of appeals from the total number, % |
% |
-
-
-
Information about the topic of appeal, in particular:
• recording;
• agreement of distribution services providing;
• disconnection for the non-payment of bills;
• billing for the electric power distribution, etc.
Detailed information on the reason for appeals within each topic, such as the "agreement of distribution services providing", is:
• conclusion of the agreement;
• change of the agreement;
• incomplete information in the agreement;
• termination of the agreement, etc.
units
%
| Name | Format | Size | Count of rows | Date updated | |
|---|---|---|---|---|---|
| 2022_06_30_uk_kilkist_zvernen_kol_tsentr_postachalnyk.csv | UK CSV | 7.52 KB | 62 | Oct. 29, 2022, 2:43 p.m. | Download |
| 2022_06_30_uk_kilkist_zvernen_kol_tsentr_postachalnyk.xlsx | UK XLSX | 8.21 KB | 62 | Oct. 29, 2022, 2:43 p.m. | Download |
| 2022_06_30_en_kilkist_zvernen_kol_tsentr_postachalnyk.csv | EN CSV | 5.86 KB | 62 | Oct. 29, 2022, 2:43 p.m. | Download |
| 2022_06_30_en_kilkist_zvernen_kol_tsentr_postachalnyk.xlsx | EN XLSX | 7.69 KB | 62 | Oct. 29, 2022, 2:43 p.m. | Download |