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Resources Number of appeals received by call centers operators of electricity suppliers

Number of appeals received by call centers operators of electricity suppliers

Information on the number of appeals by consumers to call centres of electricity suppliers according to the subject of the appeals.

Data for 2022 contain indicators for January-June.

Update date Oct. 29, 2022, 2:45 p.m. Annually
Data for period 01.01.2019 - 30.06.2022
Organizations
NEURC
Sources
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Field Name Description
date_start Date start

-
date_end Date end

-
year Year

-
appeal_topic Appeals topic

Information about the topic of appeal, in particular:
• recording;
• agreement of distribution services providing;
• disconnection for the non-payment of bills;
• billing for the electric power distribution, etc.
appeal_subtopic Appeals subtopic

Detailed information on the reason for appeals within each topic, such as the "agreement of distribution services providing", is:
• conclusion of the agreement;
• change of the agreement;
• incomplete information in the agreement;
• termination of the agreement, etc.
number Number of appeals received by the agents of the call centers

units
number_perc Share of appeals from the total number, %

%
Field
Name
date_start
Date start
Description

-

Field
Name
date_end
Date end
Description

-

Field
Name
year
Year
Description

-

Field
Name
appeal_topic
Appeals topic
Description

Information about the topic of appeal, in particular:
• recording;
• agreement of distribution services providing;
• disconnection for the non-payment of bills;
• billing for the electric power distribution, etc.

Field
Name
appeal_subtopic
Appeals subtopic
Description

Detailed information on the reason for appeals within each topic, such as the "agreement of distribution services providing", is:
• conclusion of the agreement;
• change of the agreement;
• incomplete information in the agreement;
• termination of the agreement, etc.

Field
Name
number
Number of appeals received by the agents of the call centers
Description

units

Field
Name
number_perc
Share of appeals from the total number, %
Description

%

2022_06_30_uk_kilkist_zvernen_kol_tsentr_postachalnyk.csv
Name: 2022_06_30_uk_kilkist_zvernen_kol_tsentr_postachalnyk.csv
Format: UK CSV
Size: 7.52 KB
Count of rows: 62
Date updated: Oct. 29, 2022, 2:43 p.m.
2022_06_30_uk_kilkist_zvernen_kol_tsentr_postachalnyk.xlsx
Name: 2022_06_30_uk_kilkist_zvernen_kol_tsentr_postachalnyk.xlsx
Format: UK XLSX
Size: 8.21 KB
Count of rows: 62
Date updated: Oct. 29, 2022, 2:43 p.m.
2022_06_30_en_kilkist_zvernen_kol_tsentr_postachalnyk.csv
Name: 2022_06_30_en_kilkist_zvernen_kol_tsentr_postachalnyk.csv
Format: EN CSV
Size: 5.86 KB
Count of rows: 62
Date updated: Oct. 29, 2022, 2:43 p.m.
2022_06_30_en_kilkist_zvernen_kol_tsentr_postachalnyk.xlsx
Name: 2022_06_30_en_kilkist_zvernen_kol_tsentr_postachalnyk.xlsx
Format: EN XLSX
Size: 7.69 KB
Count of rows: 62
Date updated: Oct. 29, 2022, 2:43 p.m.
Name Format Size Count of rows Date updated
2022_06_30_uk_kilkist_zvernen_kol_tsentr_postachalnyk.csv UK CSV 7.52 KB 62 Oct. 29, 2022, 2:43 p.m. Download
2022_06_30_uk_kilkist_zvernen_kol_tsentr_postachalnyk.xlsx UK XLSX 8.21 KB 62 Oct. 29, 2022, 2:43 p.m. Download
2022_06_30_en_kilkist_zvernen_kol_tsentr_postachalnyk.csv EN CSV 5.86 KB 62 Oct. 29, 2022, 2:43 p.m. Download
2022_06_30_en_kilkist_zvernen_kol_tsentr_postachalnyk.xlsx EN XLSX 7.69 KB 62 Oct. 29, 2022, 2:43 p.m. Download