Number of appeals received by call centers operators of DSOs
Information on the number of consumer appeals to the Distribution System Operators (DSO) call centres by appeal topics.
Data for 2022 contain indicators for January-June.
| Field | Name | Description |
|---|---|---|
| date_start | Date start |
- |
| date_end | Date end |
- |
| year | Year |
- |
| appeal_topic | Appeals topic |
Information about the topic of appeal, in particular: |
| appeal_subtopic | Appeals subtopic |
Detailed information on the reason for appeals within each topic, such as the "network connection", is: |
| number | Number of appeals received by the agents of the call centers |
units |
| number_perc | Share of appeals from the total number, % |
% |
-
-
-
Information about the topic of appeal, in particular:
• network connection;
• recording;
• quality of the electric power supply;
• agreement of distribution services providing;
• services fulfillment, etc.
Detailed information on the reason for appeals within each topic, such as the "network connection", is:
• connection charge;
• disregarding the connection deadline;
• procedure for technical requirements providing;
• temporary connection, etc.
units
%
| Name | Format | Size | Count of rows | Date updated | |
|---|---|---|---|---|---|
| 2022_06_30_uk_kilkist_zvernen_kol_tsentr_osr.csv | UK CSV | 32.55 KB | 264 | Oct. 29, 2022, 2:42 p.m. | Download |
| 2022_06_30_uk_kilkist_zvernen_kol_tsentr_osr.xlsx | UK XLSX | 16.21 KB | 264 | Oct. 29, 2022, 2:42 p.m. | Download |
| 2022_06_30_en_kilkist_zvernen_kol_tsentr_osr.csv | EN CSV | 23.59 KB | 264 | Oct. 29, 2022, 2:42 p.m. | Download |
| 2022_06_30_en_kilkist_zvernen_kol_tsentr_osr.xlsx | EN XLSX | 15.01 KB | 264 | Oct. 29, 2022, 2:42 p.m. | Download |