Information on the quality of services provided to consumers by electricity suppliers by type of service. Key indicators are: general information on the service, number of services provided, service life and percentage of services exceeded.
Data for period
Jan. 1, 2019 - Dec. 31, 2019
Update frequency
Annually
Organizations
NEURC
Unique identifier
773443a6-b9e9-42df-9f25-61fdd13ae017
| Date start | Date end | Year | Service type | Service subtype | Total number of appeals | Term of the service provision established by legislation | Measurement unit of the service provision term | Share of services with exceeded time limits |
|---|---|---|---|---|---|---|---|---|
| 2019-01-01 | 2019-12-31 | 2019 | Providing data on electricity consumption by the consumer | 5438 | 5 | workday | 0 | |
| 2019-01-01 | 2019-12-31 | 2019 | Consideration of consumer appeals / complaints / claims | Consideration of consumer appeals / complaints / claims | 28351 | 30 | day | 0.056 |
| 2019-01-01 | 2019-12-31 | 2019 | Consideration of consumer appeals / complaints / claims | Consideration of consumer appeals / complaints / claims (if during the consideration of the appeal it is necessary to carry out a technical inspection or to conduct an examination of the metering device) | 377 | 45 | day | 0.53 |
| 2019-01-01 | 2019-12-31 | 2019 | Consideration of consumer appeals / complaints / claims | Consideration of consumer appeals to verify the correctness of the payment bill | 6231 | 5 | workday | 0 |
| Field | Name | Description |
|---|---|---|
| date_start | Date start | |
| date_end | Date end | |
| year | Year | |
| service_type | Service type | Information about the type of service: • providing data on electricity consumption; • consideration of consumer appeals, complaints, claims. |
| service_subtype | Service subtype | Detailed information on activities within each type of service, such as for "consideration of consumer appeals, complaints, claims", is: • if during the consideration of the appeal it is necessary to carry out a technical inspection or to conduct an examination of the metering device; • consideration of consumer appeals to verify the correctness of the payment bill. |
| number_total | Total number of appeals | units |
| service_provision_term | Term of the service provision established by legislation | Measured in units corresponding to the service considered |
| mesurement | Measurement unit of the service provision term | day / workday |
| number_exceed_perc | Share of services with exceeded time limits | % |
| Name | Update date | Lines number | Size | Format | Download |
|---|---|---|---|---|---|
2019_12_31_uk_pokaznyky_yakosti_postachalnyk_typy_posluh.csv | 8 | 2.29 kB | UK CSV | ||
2019_12_31_uk_pokaznyky_yakosti_postachalnyk_typy_posluh.xlsx | 8 | 5.95 kB | UK XLSX | ||
2019_12_31_en_pokaznyky_yakosti_postachalnyk_typy_posluh.csv | 8 | 1.62 kB | EN CSV | ||
2019_12_31_en_pokaznyky_yakosti_postachalnyk_typy_posluh.xlsx | 8 | 5.63 kB | EN XLSX |
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