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Quality indicators of services provided by electricity suppliers by service types

Quality indicators of services provided by electricity suppliers by service types

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Description
Data sample
Fields description
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Information on the quality of services provided to consumers by electricity suppliers by type of service. Key indicators are: general information on the service, number of services provided, service life and percentage of services exceeded.

Data for period

Jan. 1, 2019 - Dec. 31, 2019

Update frequency

Annually

Organizations

NEURC

Unique identifier

773443a6-b9e9-42df-9f25-61fdd13ae017
Date startDate endYearService typeService subtypeTotal number of appealsTerm of the service provision established by legislationMeasurement unit of the service provision termShare of services with exceeded time limits
2019-01-012019-12-312019Providing data on electricity consumption by the consumer54385workday0
2019-01-012019-12-312019Consideration of consumer appeals / complaints / claimsConsideration of consumer appeals / complaints / claims2835130day0.056
2019-01-012019-12-312019Consideration of consumer appeals / complaints / claimsConsideration of consumer appeals / complaints / claims (if during the consideration of the appeal it is necessary to carry out a technical inspection or to conduct an examination of the metering device)37745day0.53
2019-01-012019-12-312019Consideration of consumer appeals / complaints / claimsConsideration of consumer appeals to verify the correctness of the payment bill62315workday0
FieldNameDescription
date_startDate start
date_endDate end
yearYear
service_typeService typeInformation about the type of service: • providing data on electricity consumption; • consideration of consumer appeals, complaints, claims.
service_subtypeService subtypeDetailed information on activities within each type of service, such as for "consideration of consumer appeals, complaints, claims", is: • if during the consideration of the appeal it is necessary to carry out a technical inspection or to conduct an examination of the metering device; • consideration of consumer appeals to verify the correctness of the payment bill.
number_totalTotal number of appealsunits
service_provision_termTerm of the service provision established by legislationMeasured in units corresponding to the service considered
mesurementMeasurement unit of the service provision termday / workday
number_exceed_percShare of services with exceeded time limits%
NameUpdate dateLines numberSizeFormatDownload

2019_12_31_uk_pokaznyky_yakosti_postachalnyk_typy_posluh.csv

8

2.29 kB

UK
CSV

2019_12_31_uk_pokaznyky_yakosti_postachalnyk_typy_posluh.xlsx

8

5.95 kB

UK
XLSX

2019_12_31_en_pokaznyky_yakosti_postachalnyk_typy_posluh.csv

8

1.62 kB

EN
CSV

2019_12_31_en_pokaznyky_yakosti_postachalnyk_typy_posluh.xlsx

8

5.63 kB

EN
XLSX