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Resources Quality indicators of services provided by electricity suppliers by service types

Quality indicators of services provided by electricity suppliers by service types

Temporary not updated since 24.02.22

Information on the quality of services provided to consumers by electricity suppliers by type of service. Key indicators are: general information on the service, number of services provided, service life and percentage of services exceeded.

Update date Oct. 1, 2021, 11:51 a.m. Annually
Data for period 01.01.2019 - 31.12.2019
Organizations
NEURC
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Field Name Description
date_start Date start

-
date_end Date end

-
year Year

-
service_type Service type

Information about the type of service:
• providing data on electricity consumption;
• consideration of consumer appeals, complaints, claims.
service_subtype Service subtype

Detailed information on activities within each type of service, such as for "consideration of consumer appeals, complaints, claims", is:
• if during the consideration of the appeal it is necessary to carry out a technical inspection or to conduct an examination of the metering device;
• consideration of consumer appeals to verify the correctness of the payment bill.
number_total Total number of appeals

units
service_provision_term Term of the service provision established by legislation

Measured in units corresponding to the service considered
mesurement Measurement unit of the service provision term

day / workday
number_exceed_perc Share of services with exceeded time limits

%
Field
Name
date_start
Date start
Description

-

Field
Name
date_end
Date end
Description

-

Field
Name
year
Year
Description

-

Field
Name
service_type
Service type
Description

Information about the type of service:
• providing data on electricity consumption;
• consideration of consumer appeals, complaints, claims.

Field
Name
service_subtype
Service subtype
Description

Detailed information on activities within each type of service, such as for "consideration of consumer appeals, complaints, claims", is:
• if during the consideration of the appeal it is necessary to carry out a technical inspection or to conduct an examination of the metering device;
• consideration of consumer appeals to verify the correctness of the payment bill.

Field
Name
number_total
Total number of appeals
Description

units

Field
Name
service_provision_term
Term of the service provision established by legislation
Description

Measured in units corresponding to the service considered

Field
Name
mesurement
Measurement unit of the service provision term
Description

day / workday

Field
Name
number_exceed_perc
Share of services with exceeded time limits
Description

%

2019_12_31_uk_pokaznyky_yakosti_postachalnyk_typy_posluh.csv
Name: 2019_12_31_uk_pokaznyky_yakosti_postachalnyk_typy_posluh.csv
Format: UK CSV
Size: 2.29 KB
Count of rows: 8
Date updated: Oct. 1, 2021, 11:50 a.m.
2019_12_31_uk_pokaznyky_yakosti_postachalnyk_typy_posluh.xlsx
Name: 2019_12_31_uk_pokaznyky_yakosti_postachalnyk_typy_posluh.xlsx
Format: UK XLSX
Size: 5.95 KB
Count of rows: 8
Date updated: Oct. 1, 2021, 11:50 a.m.
2019_12_31_en_pokaznyky_yakosti_postachalnyk_typy_posluh.csv
Name: 2019_12_31_en_pokaznyky_yakosti_postachalnyk_typy_posluh.csv
Format: EN CSV
Size: 1.62 KB
Count of rows: 8
Date updated: Oct. 1, 2021, 11:50 a.m.
2019_12_31_en_pokaznyky_yakosti_postachalnyk_typy_posluh.xlsx
Name: 2019_12_31_en_pokaznyky_yakosti_postachalnyk_typy_posluh.xlsx
Format: EN XLSX
Size: 5.63 KB
Count of rows: 8
Date updated: Oct. 1, 2021, 11:50 a.m.
Name Format Size Count of rows Date updated
2019_12_31_uk_pokaznyky_yakosti_postachalnyk_typy_posluh.csv UK CSV 2.29 KB 8 Oct. 1, 2021, 11:50 a.m. Download
2019_12_31_uk_pokaznyky_yakosti_postachalnyk_typy_posluh.xlsx UK XLSX 5.95 KB 8 Oct. 1, 2021, 11:50 a.m. Download
2019_12_31_en_pokaznyky_yakosti_postachalnyk_typy_posluh.csv EN CSV 1.62 KB 8 Oct. 1, 2021, 11:50 a.m. Download
2019_12_31_en_pokaznyky_yakosti_postachalnyk_typy_posluh.xlsx EN XLSX 5.63 KB 8 Oct. 1, 2021, 11:50 a.m. Download