Information on compensations to be made by natural gas suppliers in case of failure to comply with quality requirements for gas supply services. This requirements are provided for by Resolution of National Energy and Utilities Regulatory Commission №1156 dated 21.09.2017. Data is itemized by types of services. Required terms for providing services are also mentioned as well as amount of compensation for violating terms of service provision.
Data for period
Sept. 21, 2017 - June 16, 2025
Update frequency
Not regularly
Organizations
NEURC
Unique identifier
878fc148-a09f-4492-ac60-070de2048a40
| Date start | Date end | Service type | Service subtype | Terms for providing service | Unit of measurement | Amount of compensation to consumers, UAH |
|---|---|---|---|---|---|---|
| 2017-09-21 | 2018-12-31 | Consideration of the consumer's written claim for compensation for damages | 20 | working day | 200 | |
| 2017-09-21 | 2018-12-31 | Consideration of the consumer's written application | 1 | month | 100 | |
| 2019-01-01 | 2022-12-31 | Provision of a natural gas supply contract for the consumer's demand | 10 | working days from the date of receipt of a written address of the consumer | 200 | |
| 2019-01-01 | 2022-12-31 | Notification of intention to change the terms of the natural gas supply agreement for non-household consumers | 30 | days before the planned entry into force of such changes | 200 | |
| 2019-01-01 | 2022-12-31 | Provision of a message (against receipt) about the need to terminate/limit gas consumption | for non-household consumers | 3 | day | 200 |
| 2019-01-01 | 2022-12-31 | Provision of a message (against receipt) about the need to terminate/limit gas consumption | for metallurgic and chemical enterprises | 5 | day | 200 |
| 2019-01-01 | 2022-12-31 | Provision of a message (against receipt) about the need to terminate/limit gas consumption | for household consumers | 3 | day | 200 |
| 2019-01-01 | 2022-12-31 | Elimination of a violation or provision of a reasonable refusal to the domestic consumer in case the supplier receives a claim from the domestic consumer for the violation by the supplier of the Natural Gas Supply Rules and the natural gas supply contract | 5 | working day | 400 | |
| 2019-01-01 | 2022-12-31 | Consideration of the consumer's written claim for compensation for damages | 20 | working day | 400 | |
| 2019-01-01 | 2022-12-31 | Consideration of the consumer's written application | 1 | month | 200 | |
| 2023-01-01 | Provision of a natural gas supply contract for the consumer's demand | 10 | working day | 600 | ||
| 2023-01-01 | Notification of intention to change the terms of the natural gas supply agreement for non-household consumers | 30 | days before the planned entry into force of such changes | 600 | ||
| 2023-01-01 | Elimination of a violation or provision of a reasonable refusal to the domestic consumer in case the supplier receives a claim from the domestic consumer for the violation by the supplier of the Natural Gas Supply Rules and the natural gas supply contract | 5 | working day | 600 | ||
| 2023-01-01 | Consideration of the consumer's written claim for compensation for damages | 20 | working day | 600 | ||
| 2023-01-01 | Consideration of the consumer's written application | except for requests regarding the correctness of the bill/charges for natural gas consumed | 30 | day | 600 | |
| 2023-01-01 | Consideration of the consumer's written application | for requests regarding the correctness of the bill/charges for natural gas consumed | 5 | working day | 600 | |
| 2023-01-01 | Refunding the value of natural gas to the current consumer's current account, including the return of overpayment by previous suppliers | 5 | working day | 600 | ||
| 2023-01-01 | Providing a notification to the consumer about adjusting the consumer's personalized data specified in the natural gas supply contract | 10 | working day | 600 | ||
| 2023-01-01 | Provision of the consumer's domestic consumer confirming the consumer's consent to change the terms of supply under the natural gas supply contract by selecting another commercial supply of the supplier | 15 | day | 600 |
| Field | Name | Description |
|---|---|---|
| date_start | Date start | - |
| date_end | Date end | - |
| service_type | Service type | • Provision of a natural gas supply contract • Notification of intention to change the terms of the natural gas supply agreement • Provision of a message about the need to terminate/limit gas consumption • Elimination of a violation or provision of a reasonable refusal • Consideration of the consumer's written claim • Consideration of the consumer's written application |
| service_details | Service subtype | • for household consumers • for non-household consumers • for metallurgic and chemical enterprises |
| service_provision_term | Terms for providing service | - |
| measurement | Unit of measurement | • day • days before the planned entry into force of such changes • working day • working days from the date of receipt of a written address of the consumer • month |
| compensation_amount | Amount of compensation to consumers, UAH | UAH |
| Name | Update date | Lines number | Size | Format | Download |
|---|---|---|---|---|---|
2023_01_01_uk_rozmir_kompensatsii_postachalnyky_hazu.csv | 26 | 7.88 kB | UK CSV | ||
2023_01_01_uk_rozmir_kompensatsii_postachalnyky_hazu.xlsx | 26 | 7.06 kB | UK XLSX | ||
2023_01_01_en_rozmir_kompensatsii_postachalnyky_hazu.csv | 26 | 4.51 kB | EN CSV | ||
2023_01_01_en_rozmir_kompensatsii_postachalnyky_hazu.xlsx | 26 | 6.42 kB | EN XLSX |
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